Staffords Launderette Terms of Use And Refund Policy

Welcome to the website of Staffords Launderette. By accessing our site, you agree to these Terms and Conditions of Use and are bound by all applicable laws and regulations.

The site and its original content, features, and services are owned by Staffords Launderette and are protected by international copyright, trademark, intellectual property, and other proprietary rights laws.

If, for any reason, we believe that our Terms and Conditions have not been upheld, we reserve the right to suspend or terminate access to our website without prior notice or liability.

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The use of our self service launderettes means that you agree to the following: 

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Any destruction of our property caused by an individual on or surrounding our premises can and will result in prosecution.

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We reserve the right to record video and audio in and surrounding the immediate vicinity of our premises

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No individual nor group may use our stores for promotional, business, video nor photographic purposes unless contact has been made to our head office and permission has been granted.

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We are not to be held responsible for theft nor any damage that has occurred within our stores

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It is the customers responsibility to check the drum and soap hatches of the washing machine intended for use before washing. Any issues must be reported upon discovery. 

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All items to be washed must be checked for coins, pens or any other objects that could cause blockage, or damage to the machines or items.

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Children must always be accompanied by an adult and must not climb on any machines nor white boarding. Any child and accompanying adult found to be in violation of this can be asked to leave the premises at any time.  

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Restaurants or individuals with oily cloths/rags must wash on a high temperature with bleach to prevent spontaneous combustion.

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Restaurants are banned from using tumble dryers.

Any user found to leave a dryer unattended containing what we deem to be a fire risk, forfeit their right for compensation if the items are removed.

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Refund Policy

Refunds for Washers are as follows:

• Refunds for Items damaged due to the customer not inspecting a machine before use are not available. Should the customer find an issue and still use the machine, refunds are not available. 

• Should a machine not wash the items due to a wrong cycle being selected, a refund is not available. 

• Should A customer attempt to open the door after a cycle has started and the wash not complete its cycle, a refund is not available. 

• If a machine Has an error code related to drainage, or water filters or door lock (not caused by the customer), a refund is available.

• Should the correct payment be made for a machine and It not start, a refund is available. 

• Should an incorrect payment be made for a machine (not the correct price) resulting in it not starting, a refund is available.

• Should the wrong machine number be selected and paid for, and that machine is in use, a refund is available.

• Should the wrong machine number be selected and paid for, and that machine is not in use, a refund is not available. Customer should transfer items to that machine. 

Refunds for Dryers are as follows:

• Multiple payments to a Dryer on accident are unable to be refunded as there is no way of removing time from the dryer.

• Items placed in the dryer that are not suitable for tumble drying and become damaged are not valid for compensation or refund, please check your item care label.

• If a Dryer does not spin due to a snapped belt, a refund is available.

• If a Dryer does not heat up after 2 minutes of being on High Heat a refund is available.

• Should the wrong machine number be selected and paid for, and that machine is in use, a refund is not available. Customer should explain the issue to the person who is using the dryer and resolve it between them. 

• Should the wrong machine number be selected and paid for, and that machine is not in use, a refund is not available. Customer should transfer items to that machine. 

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An official representative of Staffords Launderette retains the rights to overturn or refuse refunds upon viewing of cctv or suspicion of foul play (including lying, tampering with machines/payment system, and reporting losses in excess of actual amount lost). 

Should a card number provided by the customer be incorrect upon a refund request, and a refund made to that card, no further refund is available to the correct card number.

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Upon an issue being reported, Staffords Launderette will store your data for contact purposes (please see our privacy policy statement). If after attempts to contact you there is no response, we reserve the right to regard the issue as resolved.